Three Customer Experiences Improvements  Kit

Having Three Customer Experience Improvements™ is a continuous, purpose-driven practice of actively selecting and implementing three high-impact ways to enhance the experience of both customers and team members-your two most important constituents.

This cycle of improvement keeps your company alive, aligned and evolving. As one improvement is completes, another is added, creating a steady rhythm of innovation, care and cultural vitality.

Using the Three Customer Experience Improvements Selector you will:

1. Brainstorm bold ideas to elevate your customer and team experience
   
2. Score each idea by impact and effort-then prioritize what matters most
   
3. Choose your top 3 improvements to implement in 90 days or less
   

By focusing on just three improvements at a time, you will build a growth flywheel to exponential growth.


The package includes:

• FFG TOOL  - THREE CUSTOMER EXPERIENCE IMPROVEMENTS SELECTOR™ 
• FFG TOOL Examples - PDF Two pre-filled examples of the tool.
• Masterclass  - "Design Loyalty. Scale with Heart."
• Slides - PDF Download - This full set of masterclass slides, including breakdowns, visual framework and example scenarios you can revisit again and again.
• Transcript - PDF Download -A full written transcript of the masterclass for easy reference, review or sharing with your team.
• Articles- Additional resources to help you expand your knowledge and discover examples of the Three Customer Experience Improvements in action.